Flicha Delivery Refund Policy

At Flicha Delivery, we strive to provide the best service to our customers. However, we understand that there may be instances where a refund is necessary. Please read the following policy to understand the conditions under which refunds are issued and the steps to request one.

1. Eligibility for Refunds

Refunds may be issued under the following conditions:

• Order Issues: If the product delivered is incorrect, damaged, or incomplete.
• Delivery Problems: If the order is not delivered within the promised delivery time, and the delay is unreasonable.
• Product Quality: If the quality of the product (such as food, groceries, or pharmaceuticals) does not meet acceptable standards.
• Cancellations: If the customer cancels an order before it has been confirmed or prepared by the vendor.

2. Non-Refundable Situations

Refunds will not be issued under these circumstances:

• Change of Mind: If a customer changes their mind after the order has been processed.
• Incorrect Information: If incorrect details such as delivery address or contact information were provided by the customer, leading to failed delivery.
• Late Cancellation: If the order is canceled after it has been prepared or dispatched by the vendor.

3. Refund Request Process

To request a refund:

• Contact Flicha Delivery's customer service via [insert contact method: phone, email, or app support].
• Provide your order details, including order ID, delivery date, and a clear explanation of the issue.
• Refund requests must be made within [number of days] of the delivery date.

4. Refund Processing Time

Once a refund request has been approved, it may take [number of days] for the amount to be credited back to the original payment method (credit card, debit card, mobile payment service, etc.).

5. Partial Refunds

In certain cases, a partial refund may be granted, for example:

• If only part of the order was incorrect or missing.
• If a discount or promotional code was applied to the order.

6. Contact Us

For any issues regarding refunds, please reach out to our support team:

• Phone: 0662697038
• Email: flicha@flichadelivery.com
• Support: support@flichadelivery.com